Frequently Asked
Questions
Answers to the questions we are most commonly asked before an engagement begins. If yours is not here, contact us directly.
What exactly do you do?
We are an independent due diligence and advisory consultancy. We verify gold sellers, mines, and documentation; supervise independent gold testing; structure safe transaction processes; and guide clients through export and compliance requirements. We do not sell or broker gold.
How do I know if I need your services?
If you are considering any gold transaction in Africa, whether approached by a seller, evaluating a deal yourself, or planning to travel to Africa to purchase gold, you need independent verification before committing funds. The market has a high concentration of fraud and the consequences of proceeding without due diligence can be severe.
I have already paid some money. Can you still help?
Yes. We regularly work with clients who have already made payments and are uncertain whether to proceed. We assess the situation honestly and advise on the safest course of action. Acting quickly at this stage can prevent significantly larger losses.
How quickly can you assess my deal?
Our Gold Deal Safety Check is delivered within 3-5 business days. For urgent situations, contact us directly and we will discuss what is possible. We always respond to initial enquiries within 24 hours.
What documents should I send you?
Send everything you have received: export licences, assay certificates, seller identification, company registrations, contracts, payment terms, and any written communications. The more you provide, the more thorough our assessment.
Is my information kept confidential?
Absolutely. All documentation, communications, and findings are treated as strictly confidential. We do not share client information with any third party. Our encrypted address ensures the security of all sensitive communications.
What if my deal turns out to be legitimate?
We will tell you. Our assessment is honest regardless of outcome. If a deal is legitimate and compliant, our report will reflect that and we can assist with next steps including export compliance guidance and UAE buyer introductions.
Do you work with sellers as well as buyers?
Our primary focus is investor and buyer protection. Legitimate sellers with verified, compliant gold seeking access to international buyers can engage us for our Gold Sale Facilitation service, available only after we have confirmed the gold source, documentation, and export compliance to our satisfaction.
Can you travel to any African country?
Our on-ground service covers most countries in Africa. For countries we do not travel to, our remote desktop verification is available and we will advise on additional recommended steps for the specific jurisdiction.
How are your fees structured?
Our fees are fixed and transparent, not commission-based or tied to transaction outcomes. We charge a flat fee per engagement, agreed in advance, with no hidden costs. Travel expenses for on-ground work are charged at cost.
What makes you different from other consultants?
Most advisors operate remotely without having been on the ground in Africa. Our foundation is built on years of hands-on experience trading physical gold across Africa. We know how legitimate deals are structured and how fraudulent ones are constructed, because we have seen both from the inside.
What payment methods do you accept?
Payment details are provided following an initial consultation and agreement on scope of work. We discuss payment terms directly with each client. Contact us to begin that conversation.
Have a Question Not Listed Here?
We are happy to discuss your specific situation before you commit to any engagement.
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